Frequently Asked Questions
Have Questions? We have you covered
Products
We offer a wide variety of resistance bands, including THERABAND CLX Resistance Bands, ranging from light to extra heavy resistance. Our bands are suitable for various fitness levels and goals, whether you're looking to improve strength, mobility, or overall fitness.
Yes! Many of our products, like the THERABAND resistance bands and Cubii ellipticals, are perfect for beginners. We also provide detailed instructions on how to use the products safely and effectively.
Yes, we have a dedicated section for mobility and recovery. Our range includes tools like the Wintergreen Magnesium Body Spray, foot rollers, and other recovery products designed to support muscle relaxation and improve flexibility.
Some of our resistance bands are latex-free, such as our THERABAND Latex-Free Resistance Band Kit and CLX-Resistance bands . We clearly label products that contain latex so you can make informed choices based on your preferences or sensitivities.
Yes, we offer products like Wintergreen Magnesium Body Gel and Wintergreen Arnica Massage Oil, which are designed to help relieve muscle soreness and joint pain after workouts.
Order & Shipping
Most orders are processed and shipped within 1–3 business days. Depending on your location, shipping typically takes 3–7 business days for delivery within the USA.
We offer free shipping on orders over $120 within the USA. For orders under $120, shipping charges will apply at checkout.
If you need to change your shipping address, please contact our customer support team as soon as possible. Once an order is shipped, we cannot change the shipping address.
If your order is delayed, please reach out to our customer support team. We will help track your package and resolve any issues with shipping.
Returns & Refunds
We offer a 30-day return policy for most products. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange, provided the product is unused and in its original condition.
Refunds are typically processed within 7–10 business days after we receive your return. The funds will be returned to your original payment method.
For hygiene and safety reasons, items like opened body care products, sprays, and gels cannot be returned. Please ensure the product is unopened and unused when returning it.
If your product is damaged or defective, please contact us immediately. We will arrange for a replacement or refund and cover any return shipping costs.
To return an item, please contact our customer service team to initiate the return process. We will provide you with a return label and instructions on how to send the item back.
About
Fitness Tank is an online-based store, offering shipping within the USA. We do not have a physical store location at this time.
You can reach our customer support team by filling out the contact form on our website or by emailing us directly at support@fitnesstank.com. We're happy to assist with any questions or concerns.
We carry trusted fitness brands like THERABAND, Cubii, Modvel and Wintergreen. We carefully select these brands based on their reputation for quality and effectiveness.
Fitness Tank is focused on providing curated fitness solutions that simplify your fitness journey. We prioritize quality, reliability, and accessibility, ensuring that our products are easy to use and effective.
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